Consumer Transaction Refund Policy

At Orderlah we want our users to be completely satisfied with their purchase. Please read our Refund Notice carefully as it forms part of the Terms of Use which govern the use Orderlah.

1. What is the refund process?

   This refund policy will be in force whenever you make an online purchase from our platform.

   Step 1. report a claim to the merchant on-spot.

   Step 2. merchant will conduct an evaluation, and if the claim is valid, replacement or refund process will commence.

   Step 3. merchant report a claim to Orderlah via merchant portal;

Refund claim must be raised upon the recipient of the delivered goods. You may request refund for your order(or items) for any of the following reasons:

- You received the wrong item or the item has defect. General requirements for refunds are follows:

a. You have proof of purchase (order invoice number).

b. Goods must be in new condition and returned in the original condition.

c. The item must be must not been used or consumed.

- You had waited too long for the goods or services to be delivered, thus decided to cancel the purchase.

- Under what conditions is/are the goods non-refundable:

a. Consumed or used, resulting the goods is not in new or original condition.

b. Goods that have been purchased for more than 1 days.

c. The goods was purchased as gift to someone, and rejected by the receiving party.

d. The goods has no defects and you've changed your mind for personal reasons.

If your claim meets all the requirements above and you wish to proceed with the refund, please have your order invoice number ready and visit the merchant counter where your purchase is made.

Merchant shall conduct an evaluation of your claim, and if your claim is valid, merchant will reimburse you with a refund in cash, amount exactly equals to and not more than the price as stated in the order invoice.

Merchant shall report this claim to Orderlah for future reference via Orderlah merchant portal.

Merchant reserve the right to reject any refund, exchange deemed unfit or unreasonable.

Merchant Subscription Refund Policy

1. We will issue a refund payment if and only if:

a. there are technicals problem and we unable to resolve the problem;

b. there was a wrong billing;

2. There are no obligations to provide a refund or credit in the following situations:

a. Merchant change their mind after an purchase payment;

b. Merchant made payment by mistake;

c. Merchant made payment for services or products that are unable to be utilized by merchant;